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Privacy Protocol

Last updated: April 2025

Here’s a custom Privacy Policy for Yeti Expeditions, adapted from your reference and rewritten to fit your brand and use case:

Privacy Policy – Yeti Expeditions

The domain name www.yetiexpeditions.com (hereinafter referred to as the “Website”) is owned and operated by Yeti Expeditions (hereinafter referred to as “we”, “our”, or “us”).

This Privacy Policy describes how Yeti Expeditions collects, uses, stores, and protects your personal information when you use our website, services, or interact with us. This policy is designed in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, and where applicable, international standards.

We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Information

  • Full name
  • Contact details (email address, phone number)
  • Address and location details
  • Booking and travel preferences
  • Payment-related information (processed securely via third-party gateways)

Verification Documents (if required)

  • Government-issued ID (Aadhar, PAN, Passport, Driving License)

Sensitive Information (for trekking safety)

  • Health information relevant to trekking fitness
  • Medical conditions (if voluntarily shared)
  • Emergency contact details

We collect this information when you:

  • Register or book a trek
  • Fill out inquiry or booking forms
  • Subscribe to newsletters
  • Communicate with us

We may also collect data automatically via cookies and analytics tools.

2. Legal Basis for Processing

We process your data based on:

  • Consent – when you explicitly agree
  • Contractual necessity – to fulfill your trek bookings
  • Legal obligations – compliance with applicable laws
  • Legitimate interests – improving services and user experience

3. How We Use Your Information

We use your information to:

  • Process trek bookings and manage your account
  • Communicate regarding bookings, updates, and support
  • Ensure safety during expeditions
  • Improve our services and website performance
  • Conduct internal record keeping
  • Send marketing communications (only with consent)
  • Customize your experience on our platform
  • Comply with legal and regulatory requirements

4. Data Retention

We retain your data only as long as necessary:

  • Account data: Duration of account + up to 3 years
  • Transaction data: Up to 8 years (legal/tax purposes)
  • Health data: Deleted within 30 days post trek (unless required for legal/safety reasons)
  • Marketing preferences: Until you unsubscribe

When no longer needed, data is securely deleted or anonymized.

5. Data Security

We implement strong security measures including:

  • Encryption of data (in transit and at rest)
  • Secure servers and access controls
  • Regular security audits
  • Restricted employee access
  • Incident response systems

However, no digital system is completely secure, and we cannot guarantee absolute security.

6. Data Breach Protocol

In case of a data breach:

  • Authorities will be notified within 72 hours (where applicable)
  • Affected users will be informed promptly
  • Necessary corrective measures will be taken

7. Cookies Policy

We use cookies to:

  • Analyze website traffic
  • Improve user experience
  • Remember user preferences

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Services

We may share your data with trusted third parties such as:

  • Payment gateways
  • Analytics tools (e.g., Google Analytics)
  • Email and communication platforms
  • Cloud storage providers

These parties are contractually obligated to:

  • Use your data only for specified purposes
  • Maintain strict data security
  • Not sell or misuse your information

We do not sell your personal data.

9. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent anytime
  • Request data portability

To exercise these rights, contact us at the details below.

11. Children’s Privacy

  • Our services may involve minors under 18 for trekking activities
  • We require parental/guardian consent for collecting their data
  • We do not knowingly collect data from children without consent

12. Marketing Communications

We may send promotional content related to:

  • New treks
  • Offers and updates

You can opt out anytime by contacting us or using unsubscribe links.

13. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page. Continued use of our services implies acceptance of updates.

14. Contact Us / Grievance Officer

For any questions, concerns, or data requests, contact:

Yeti Expeditions
Email: info@yetiexpeditions.com
Phone: +91 78s8s86250